Terms and conditions

• These terms apply to domain name registration and internet services provided by UKServers Ltd under the trading names of VirtualNames and UKServers.

• In the following, 'we', 'our', or 'us' means UKServers Ltd, and 'you', 'your' or 'the customer' means you the subscriber to our services. 'Services', or 'account' refers to services provided by us to you.

• You are required to adhere to these terms and conditions or any Acceptable Use Policies (AUP) as and when these are published by us. If you breach these terms or those of our AUP we reserve the right to terminate your account with us at our sole discretion without notice or refund.

• Payment for our services is required in advance. You will be notified when renewal fees become due and will be expected to pay them within 30 days of notification. If payment is not received within this period the services may be suspended or cancelled.

• We will attempt to register your domain names immediately, but it is possible for names to appear to be available when placing an order but in reality to have been registered by someone else (there is a lag in the whois database being updated after registration occurs). If you register a name that subsequently turns out to have not been available we will of course issue a full refund. We cannot be held responsible for any other costs incurred in connection with this, you should check thoroughly that the domain names you ordered have been assigned to you by using our WHOIS page before publicising them in any way. After registration, by default we will point your domain name website address to a free parked page for your domain, this page may contain advertising links.

• You should ensure you know the expiry date of your domain names and renew them in good time before expiry. We will send reminder emails to the account address as registered on our control panel in good time before renewal is due. But we cannot be held accountable if you do not receive these emails and a domain name is deleted due to non-renewal. It is very important that you keep your account email address up to date using our web control panel.
• Once an order has been received, either by telephone, fax, email or via our online ordering system, all fees become due. Once a domain has been registered it isn't possible for us to delete the domain, so we therefore cannot offer refunds for unwanted domains.
• As part of the registration process, you are required to provide certain information and to update this information to keep it current, complete and accurate. This information includes: (i) your full name, postal address, e-mail address, voice telephone number, and fax number if available; (ii) the name of an authorized person for contact purposes in the case of a registrant that is an organization, association, or corporation.

  You acknowledge that providing inaccurate information or failing to update information promptly will constitute a material breach of this Agreement and will be a basis for cancellation of your domain name.

• You acknowledge that we will make some of the information that you provide during the registration process publicly available as required by the registry for your domain name. Additionally, you acknowledge that the registry for your name may impose guidelines, limits and/or requirements that relate to the amount and type of information that we may or must make available to the public or to private entities. We will not otherwise disclose your information to any third party unless it is required to maintain your domain name. You may request a copy of your information in our possession to review, modify or update such information.
• In addition to our terms and conditions as set out here, you must also agree to be bound by the terms and conditions of the registries we use to secure your domain name, specifically:
  • For .uk domains, click here: Nominet UK terms and conditions.
  • For .com/net/org/biz/info domains, click here: MelbourneIT terms and conditions.
  • For .eu domains, click here: MelbourneIT .EU terms and conditions.
  • For .xx.com/.xx.net CentralNic second level domains, click here: CentralNic terms and conditions.

  You also agree that any dispute arising from your domain registration will be bound by the appropriate dispute resolution policy, specifically:

  • For .uk domains, click here: Nominet Dispute Resolution Service
  • For .com/net/org/biz/info domains, click here: ICANN Uniform Domain-Name Dispute-Resolution Policy.

  In addition, you agree to indemnify us for all costs resulting from any such dispute.

• When registering a domain name, you must have the right to use the name and by registering it you are confirming that you do have that right.
• If you sell or transfer ownership of a domain, there may be a charge levied by our registrars for changing the owner's name/address details, you will be liable for this charge.
• You may cancel your service at any time, but you must give us at least 14 days notice in writing of your intention to cancel. No fees for unused months of a service provided by us are refundable.

• We reserve the right to take legal action to recover any debts.

• We reserve the right to apply an administration charge for late or non-payment of an account. This fee shall not exceed £150 + VAT plus the amount outstanding.

• You may not use our internet services to promote, distribute or advertise:
  • Firearms and other weapons.
  • Pornographic, racist, homophobic or other offensive material.
  • Material which breaches a third parties intellectual property rights including copyright or other trade secrets.
  • SPAM email, including bulk email software and lists of email addresses, except where all of the addressees have given their permission.

• You may not use our internet services to abuse or deny services to other internet users. This includes, but is not limited to, mailbombing and sending abusive email. You also may not use our services to infringe the privacy of others, publish libelous or illegal material, or publish any material deemed to be in breach of the Data Protection Act.
• We will not host or advertise domain names which in themselves could be deemed offensive to others.

• Where we advertise your domain name as 'for sale', we make no guarantees that the name will be sold. You are responsible for dealing with the sale of the domain name. We will not be responsible for any losses incurred by either the seller or the purchaser. We will endeavor to display the name for a minimum of one year, and we may contact the seller periodically to ensure a domain name is still for sale.

• You must not promote services we supply, or your own sites hosted on or forwarded to by our servers, using methods such as bulk emailing or excessive news group postings, or posting to newsgroups whose charter specifically prohibits advertising. You must also not use the webspace provided to diseminate large files, such as mp3 samples etc.

  Please read our policy on SPAM they form part of the Acceptable Use Policy for your account.

• You must not use our servers to send Unsolicited Commercial Email (UCE) or Unsolicited Bulk Email (UBE)

• We reserve the right to suspend or terminate any account or service at our sole discretion.

• Where it says "Unlimited" in any of the specifications or features for our products or services, this means that we do not explicitly impose any limit. There may be practical limits on the usage of these features however.
• We are not responsible for any use you make of our services. In addition you agree to indemnify us against any of the effects of your use or misuse of our services, or claims resulting from that use or misuse.

• We shall take reasonable measures to endeavor to maintain our services, but you will not be eligible for any compensation because of any loss or unavailablity of any service we provide. We reserve the right to change any service at any time.

• We shall not be held responsible for any loss however caused resulting from any suspension or unavailability of any service.

• You are responsible for any material stored on our servers. We shall not be held responsible for any loss, however caused, of this material.

• You are required to keep the contact details you provided to us up to date. We may use these addresses to contact you by post or email from time to time, but these addresses will not be passed to any other companies, unless required in order to register a domain name.

• You will keep your password secret and will not disclose it to any third party. You will notify us and change any password you believe has been compromised.

• The email facilities we provide are intended to allow you to provide a professional presence for you or your customers domains, they are not to be used to provide a general purpose email service like hotmail, or for the sending of bulk email of more than 100 messages a day through our SMTP servers without prior arrangement.

• These terms and conditions shall be governed by and construed in accordance with the laws of England and the customer agrees to submit to the exclusive jurisdiction of the English courts.

• If any part of these terms and conditions or any associated Acceptable Use Policies shall be held invalid or unenforcable, this shall not affect the enforcablity of any other part of these terms and conditions and Acceptable Use Policies.