Getting Help

Please use the form below to submit requests for support. To ensure you get the fastest response to your question, please follow these simple guidelines:

Don't make us hunt around for information

Ensure you provide all relevent information, including the complete domain name, account number, and mailbox name if the enquiry is regarding mailboxes.

Keep it simple

One question per support request please! And ideally please start a new support request for each new question.

Check the online help and server status pages first

Most times, the information you need is in the online help. In the event of problems accessing your account, check our status page before contacting us. If there is a problem, we are almost certainly already working on it, and answering support requests could slow us down.

If your question is related to spam or email problems...

Please be sure to read all relevent online help pages first. Common problems include:

• Someone else is using my email address, what can I do?
• How do I stop getting SPAM email?

Support request form
* Your name
* Your email address
* Your domain name/user account
* A one line summary of your problem
* Brief description of problem Please include all relevent information, including URLs if applicable
All * marked fields must be filled in